Frequently Asked Questions
1. How long does shipping take?
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once shipped, standard U.S. delivery takes 3–7 business days, and express options deliver in 1–3 business days. You’ll receive tracking details by email once your order has shipped.
2. Do you accept returns or exchanges?
Yes — eligible items can be returned within 14 days of delivery as long as they are unused, unworn, and in their original packaging. Refunds are issued to the original payment method once the return is approved. For full details, please see our Refunds & Returns Policy.
3. How do I return an item paid with Klarna?
Orders paid via Klarna follow the same 14-day return window. To begin a return, contact our team at support@crownedbysacred.com with your order number and reason for return. Refunds for Klarna purchases are issued to the original Klarna payment method only.
4. What payment methods do you accept?
We accept Klarna, Shopify Payments (Visa, Mastercard, Amex, Discover), PayPal, and Shop Pay. Klarna allows you to Pay in 4 interest-free installments or choose flexible financing options.
5. Where are you located?
Crowned by Sacred is based in Connecticut, USA, and ships nationwide. International shipping is available for select products.
6. How do I contact customer service?
For any questions, please email us at support@crownedbysacred.com. Our support team responds within 24–48 business hours.
7. Are your wigs made from real human hair?
Yes. All Crowned by Sacred wigs and bundles are crafted from high-grade 100% human hair, selected for quality, softness, and longevity.
8. How can I stay updated on new launches or promotions?
Join the Crowned by Sacred Newsletter or follow us on Instagram, TikTok, and Facebook for exclusive updates, styling tips, and new collection drops.